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Return Exchange

What is the return and exchange policy?

For defective items, we offer a 14 day return policy upon receipt of order, subject to the following terms and conditions: 

1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner. 

2. Items purchased as part of a set or multi-item pack must be returned as a whole set. 

3. This return policy does not apply to items purchased during sale period or items which have been stated as Non-exchangeable and Non-refundable.

4. This return policy does not apply to items where you have changed your mind about the product.

For returns, please email admin@agskin.com.sg with your order number and information on the affected item. Returned items must meet the requirements above. Full refunds are only offered if item is out of stock. 

What if I experienced allergic reactions?

At AG Skin we specially curate the products we carry. The ingredients of the products is usually listed in the page to help you identify if you have any sensitivity with certain ingredients. If you experienced an allergic reaction, please send a detailed description along with pictures to admin@agskin.com.sg. AG Skin will help find an appropriate solution on a case-by-case basis. 

Please note, issues must be reported within 14 days of receipt of the item. In certain instances a medical certificate may be requested.